UAE Ministry of Health Launches 2025 Bureaucracy Elimination Plan
This ambitious overhaul of the health sector has already reduced the health service processing time by 90%.
The UAE Ministry of Health and Prevention (MOHAP) has announced the launch of its Bureaucracy Elimination Plan for 2025 aimed at enhancing healthcare service delivery across the UAE. This initiative promises to improve user experiences and streamline processes to create a more efficient and flexible healthcare system.
Abdullah Ahmad Ahli, Acting Assistance Undersecretary at MOHAP, highlighted in a press briefing the ministry’s focus on innovative, user-centric solutions to meet future healthcare needs. The centerpiece of this overhaul is a large-scale Service Re-engineering Project that seeks to optimise and redesign all services in collaboration with stakeholders and strategic partners, ensuring they align with user needs and preferences.
The project’s key initiatives include a transformation of digital channels guided by customer councils, focus groups, and user interviews, the launch of the National Unified Licensing Platform to facilitate the integration of skilled medical professionals into the UAE’s healthcare system, and the National Digital Experience Centre. This centre will optimise MOHAP’s existing digital laboratory, and develop a collaboration between public and private sectors to drive digital healthcare advancements.
Dedicated to public involvement in its service design, MOHAP’s Customer Experience Lab recently received the ‘People Engagement’ award at the World Government Summit 2025.
The Bureaucracy Elimination Programme is already seeing remarkable results, such as a 90% reduction in service processing time, a 70% decrease in procedural steps, required documents, and regulatory conditions, and a 75% fall in in-person visits to service centres. These outcomes demonstrate a healthcare system that is more accessible and user-friendly, setting new standards for smart, efficient, customer-centred healthcare in the UAE.
